Cancellation date |
Applicable refund for individual days included in the booking |
||||
1st Day |
2nd Day |
3rd Day |
4th Day |
5th Day onwards |
|
4 days or more |
Full |
Full |
Full |
Full |
Full |
3 days |
90% |
Full |
Full |
Full |
Full |
2 days |
60% |
90% |
Full |
Full |
Full |
1 day |
30% |
60% |
90% |
Full |
Full |
same day |
None |
30% |
60% |
90% |
Full |
all other cases |
None |
None |
None |
None |
None |
Example
If you have booked for 3 days (Friday, Saturday, Sunday) then to get a full refund on all 3 days you need to cancel your booking before Monday 2 p.m. local time. If you cancel your booking after 2 p.m. and before Tuesday 2 p.m. (meaning cancellation occurred 3 days before schedule arrival date) you will be entitled to a 90% refund for the 1st Day (Friday) and full refund for the 2nd and 3rd day (Saturday and Sunday).
General Notes
In the unfortunate case where you may have incurred in charges due to late cancellation, we will however do our best to re-let your accommodation and if successful, we will refund the full amount for those days in which your accommodation was re-let.
Changes or cancellations are only accepted by telephone.
AG Hotel is not responsible for weather conditions, personal emergencies or other situations that may impede you from reaching the hotel.