Terms and Conditions

CancellationsGeneral rules for all bookingsStandard BookingsGroup Bookings
We realize that sometimes plans change. In order to be fair to other prospective guests and to avoid unnecessary charges, please abide to the following cancellation rules which are applicable once your booking has been confirmed (by advance payment of full amount).
Cancellations should be done by 2 p.m. local time.

Cancellation date
(days before arrival date)

Applicable refund for individual days included in the booking

1st Day

2nd Day

3rd Day

4th Day

5th Day onwards

4 days or more

Full

Full

Full

Full

Full

3 days

90%

Full

Full

Full

Full

2 days

60%

90%

Full

Full

Full

1 day

30%

60%

90%

Full

Full

same day

None

30%

60%

90%

Full

all other cases

None

None

None

None

None

Example

If you have booked for 3 days (Friday, Saturday, Sunday) then to get a full refund on all 3 days you need to cancel your booking before Monday 2 p.m. local time. If you cancel your booking after 2 p.m. and before Tuesday 2 p.m. (meaning cancellation occurred 3 days before schedule arrival date) you will be entitled to a 90% refund for the 1st Day (Friday) and full refund for the 2nd and 3rd day (Saturday and Sunday).

For groups bookings cancellation rules will be agreed on prior to confirmation, based on the specific reservation and services requested.

General Notes

In the unfortunate case where you may have incurred in charges due to late cancellation, we will however do our best to re-let your accommodation and if successful, we will refund the full amount for those days in which your accommodation was re-let.

Changes or cancellations are only accepted by telephone.

AG Hotel is not responsible for weather conditions, personal emergencies or other situations that may impede you from reaching the hotel.